Welcome to ARDIRE!

At Ardire we are dedicated to offering you high-quality products that meet your expectations and style. We understand that shopping online can sometimes lead to items not fitting as expected or changing your mind. That's why we've crafted our return policy to be as accommodating and straightforward as possible, ensuring you have a hassle-free experience when you need to make a return or exchange.

Return Policy Overview:

Time Frame:
You have 21 days from the date of purchase to decide if an item is right for you. We believe this provides ample time to try on and assess your items.

Condition for Returns:
To be eligible for a return, items must be in the same condition you received them: unworn, unwashed, and with all original tags attached. Shoes must be returned in their original box without postal labels. Please ensure items are free from marks, makeup, fragrances, and animal hair.

Please visit our Return Portal below to begin a return:

https://www.ardirecollection.com/apps/return_prime

Returns:
Returns are processed for an Ardire store credit, valid for any future purchases on our website. The Store credit is valid up to one year, allowing you the flexibility to choose the right item for you.

Shipping Fees:

• Returns: A nominal fee of $4 is deducted from your store credit for return shipping costs. This fee helps us maintain our sustainable shipping practices.

Special Conditions:

• Final Sale Items: Please note that items marked as "Final Sale" are not eligible for return or exchange. We encourage you to review your order carefully before finalizing your purchase.
• Defective/Wrong Items: If you receive an item that is defective or not what you ordered, please contact us immediately at customercare@ardirecollection.com. We will prioritize your query to ensure a quick resolution, including a replacement or return at no additional cost to you.

Customer Support: Our customer support team is here to assist you with any questions or concerns. Reach out to us at customercare@ardirecollection.com and we'll make sure your shopping experience is exceptional. Whether you need more product details before a purchase or assistance with a return, we're here to help.

Our Commitment:
At Ardire your satisfaction is our top priority. We're committed to ensuring you love your purchases. If something isn't right, we're here to make it right. Remember, shopping with us is risk-free, and we aim to make your experience as enjoyable and satisfying as possible.

To initiate a return:

https://www.ardirecollection.com/apps/return_prime

Receive Return Instructions:

Upon approval of your return request, you will receive detailed instructions on how to send your item(s) back to us.

Ship Your Return:

Please package your items securely and include the original invoice or order number. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit. You will be responsible for covering the return shipping costs.

Receive Store Credit:

Once we receive and inspect your return, you will receive an email notification. Once approved, a store credit will be issued to your account in the form of a digital gift card.

Non-Refundable Shipping Costs: Please note that original shipping fees are non-refundable.

Processing Time: Please allow 3 business days for us to process your return once it has been received.

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and use your store credit to place a new order.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately at customercare@ardirecollection.com.

We will work with you to resolve the issue promptly, including providing a replacement or issuing store credit.

Questions? If you have any questions about our return policy, please don't hesitate to reach out to us at customercare@ardirecollection.com.

We're here to help!